Importance of Positive Attitude for Quality Health Care:
Attitude is important for any profession as it gives it an extra boost. But in healthcare, attitude assumes enormous importance with positivity in attitude becoming an absolute necessity. Yes, all healthcare professionals from the highest surgeons and physicians to even the menial ward boy must always adopt a cheerful disposition and caring behaviour while they are at the hospital. This is because the attitude of healthcare professionals in a hospital influences its relationship with the patients.
Patient relationship management is critical for the success of any hospital as satisfied patients mean more referrals and repeat revenue. But patient satisfaction depends more on the attitude of the healthcare professionals and this is what healthcare HR management focusses on while achieving efficiency for the hospital.
Positive attitude training is imparted by professional healthcare consulting firms to help the hospital staff to maintain a congenial and caring attitude toward patients. This promotes patient satisfaction and loyalty, thereby augmenting the revenue and reputation of the hospital.
Positive attitude to achieve good patient relationship management
A hospital is a place where patients come to redress their health issues and seek remedial treatment. The patients are already in a state of anguish and anxiety due to their trauma. What the patients need is to be courteously attended to, cared of and comforted. They need a promise of hope that their condition will become better on getting treated at the said hospital. To gain this solace, they must receive a positive attitude from the healthcare professionals at the hospital.
This positive attitude from the healthcare professionals will give the patient
• The assurance that he/she is at the right place for treatment
• The hope that he/she will recuperate quickly
• The trust that he will be treated well at the hospital
• The satisfaction that he has made the right choice in selecting the said hospital
• The impetus to refer the said hospital to others.
All these positive outcomes will only work toward building the strength of the hospital in both qualities of service and revenue.