Courses of Quality Improvement for Health Services
Why is quality improvement in health and social care systems so difficult? Why is it so challenging to bring in new and better ways of organising health and social care services?
Many reasons have been put forward: lack of money; lack of appropriate or complete knowledge; excessive and perhaps unnecessary regulations; and entrenched professional opinions and interests.
This course suggests that the main reason is complexity. Health and social care systems are inherently complex, with many interconnected activities and processes, and thus difficult to measure, analyse, change and improve.
What will you achieve?
By the end of the course, you‘ll be able to…
• Identify what quality and process improvement entails, especially in a health and social care setting
• Explain how quality improvement can lead to better outcomes for staff and organizations, including customers and/or patients
• Gain confidence to start and lead a quality improvement project within your organization
• Identify how to access additional support, and get others to join with you in making improvements
• Discuss how quality improvement can help you deal with complexity in organizational systems and identify how to improve key areas without worsening others
• Explore how systems modeling and analytics techniques support quality improvement initiatives
• Courses on Health Care Quality:
This course is designed to give an introduction and a generalized understanding of healthcare quality and its implementation. This course takes you through an overview of the healthcare systems in the US and a comparative study of other systems around the world, the concept of and principles of healthcare quality, anda history of how Quality has become an integral part of evaluating our healthcare system. Participants will build their skills in organizational development, healthcare quality management, team building, problem solving techniques, and process improvement. By the end of this course, you will have learned how to assess, measure, and plan for, and improve quality within your healthcare organization.
Topics Include:
• Overview of the healthcare systems around the world
• Current issues of healthcare quality
• The Concept of healthcare quality
• Historical evolution of quality in healthcare
• Planning and organizing for healthcare quality
• Quality improvement and quality assurance
• Dissemination of healthcare quality
• Data collection, analysis and management
• Measuring and monitoring quality
• Quality cost and cost containment
• Economics of healthcare quality
• Regulations, Accreditations, and Licensure
Duration: 24 hour
• Courses on Infection Prevention & Control
This course is designed to provide healthcare professionals with or without a background in epidemiology or microbiology and a solid foundation in infection control practices. This course takes you through the basics of microbiology, epidemiology, patient and workplace safety, and infection control practices in a healthcare setting. By the end of the course, you will have learned local infection control standards, how to develop a team approach to infection control, and you will have designed a basic program for infection prevention and control in a healthcare facility.
Topics Include:
• Introduction to microbiology
• Basic concepts of epidemiology
• Common healthcare-associated infections
• Infection control within specific settings
• Infection control precautions
• Infection control standards, policies, and procedures
• Performance improvement and patient safety
• Applying the principles of infection control in a healthcare environment
• Organizing and Managing an infection control program in a HC facility
Duration: 20 hours
• Courses on Healthcare Performance Improvement
This course is designed to enhance the healthcare professional’ s ability to implement healthcare quality policies and initiatives as well as the ability to quantify, measure, and secure results. This course takes you through an overview of healthcare quality including current, past, and local issues in performance measurement and improvement. Severa! ofthe quality tools will be practiced including FMEA, Six Sigma, FOCUS-PDCA, RCA, etc. Basic statistics methods and principles will also be presented. By the end of this course, you will be able to apply common performance improvement models and tools and develop a performance improvement plan.
Topics Include:
• Performance improvement (PI) Models
• Setting Standards and Developing Measures
• Communicating Measures
• Compliance Monitoring Systems
• Identifying Improvement Opportunities
• Using Teamwork in PI
• Aggregating and Analyzing PI Data
• Use of PI Tools
• RCA Methodologies
• FMEA
• Six Sigma and FOCUS-PDCA
• Communicating PI Recommendations
• Measuring Customer Satisfaction
• Medica! Staff and Organizing for PI
• Navigating Accreditation, Certification and Licensure Processes
• Courses on Healthcare Risk Management
This course is designed to help the healthcare professional identify and manage sources of risk as they occur in the healthcare setting. This course will cover the basics of risk management to ethical and legal issues associated with risks in the health environment. By the end of the course you will have acquired the skills you need to use, maintain, and extend the functionality of a risk management system by effectively using enterprise wide risk management tools and measures. You’ll become aware of U.S. and international regulatory requirements concerning effective risk management and master the skills needed to acquire data from diverse data sources, configure your risk environment, develop appropriate risk factor models, perform risk analysis, and create results-oriented reports.
Topics Include:
• Risk Management (RM) purpose, activities
• Healthcare standards and RM
• Linking RM with quality improvement
• Effective RM
• Patient safety issues
• Informed consent
• Documentation and medical records
• Ethical and regulatory issues
• Environmental safety
• Medica! errors and adverse occurrences
• Incident variance reporting
• How to avoid common problems
• Practitioner credentialing
• Negligence, liability, malpractice
• Claims management
• Employee health
Duration: 28 hours
• Courses on Hospital Surveyor
This course is designed for individuals who take an interest in their hospital’ s accreditation process or who are involved in maintaining compliance for their healthcare facility. This course will take you through the survey process for The Joint Commission, The Joint Commission International and several other survey processes such as state licensure surveys, state and federal complaint surveys, Federal Medicare certification surveys, post-survey revisit surveys, and Life safety code surveys. This course also aims to guide you through the preparation of your facility for an unannounced survey. By the end of the course, you will understand how to assess your facility’s survey readiness, how to perform a hospital survey, as well as how to effectively respond to survey findings.
Topics Include:
• Overview of Accreditation and Surveying
• Pre-survey and application process
• Preparing for Accreditation
• Identifying standards and domains
• Standards validity and reliability
• Scoring guidelines and tabulation
• Documentation and clinical records audit
• Tracer Methodology
• Credentialing and re-credentialing of clinical staff
• Mock surveys
• Recommendations and reporting
• Team building and conflict resolution
• Performance improvement projects and the FOCUS-PDCA cycle
• Practica! days (Tracers and facility tours)
Duration: 30 hours
• Courses on Professional in Health & Hospital Administration
The CPHHA course is designed to give healthcare professionals more in depth coverage of the skills to manage and administer their hospitals as well as better prepare healthcare administrators and executives for overseeing administrative programs and improvement projects. This course exposes participants to the complex organization of hospitals, internal operations, processes, roles, management techniques, information needs and technology utilization in the different components of the hospital system. By the end of the course, you will have learned how to develop, implement, and evaluate a strategic plan for a healthcare facility, and you will have gained advanced skills for organizational success, leadership, and effectiveness and efficiency techniques.
Topics Include:
• Overview of healthcare systems
• Financial management, budgeting and forecasting
• The concept of healthcare quality
• Clinical services management
• Human resources management
• Regulatory environment in healthcare
• Legal and ethical issues
• Health and hospital administration and current issues
• Leadership in health and hospital administration
• Management of data and information for leaders
• Team-building and conflict resolution
• Performance measurement
• Governance, leadership, and direction
Duration: 26 hours
• Courses on Patient Safety Officer (CPSO)
This course is designed to help develop professional or research skills for those who are interested in effecting patient safety outcomes. This course will assist participants in understanding how to effectively meet the requirements of a patient safety program and how to implement national and international patient safety goals in healthcare organizations and in particular hospitals. Emphasis will be placed on the effective use of resources by developing intervention strategies based on patient and clinical risks. By the end of the course, you will have developed your own comprehensive patient safety program for your department, unit, or institution.
Topics Include:
• Patient safety overview
• The interaction between patient safety and risk management
• Principles of national and international patient safety goals
• Implementing patient safety goals in a hospital
• Techniques to improve patient safety
• Patient safety indicators towards performance improvement
• Medical errors and adverse occurrences
• Medical errors management
• Ethics, the law and patient safety
• Documentation and Medical record
• Patient safety and quality tools
• Informed consent
• Designing and implementing patient safety programs in hospitals
• Quality, cost, access and impact on patient safety
Duration: 28 hours
Courses on Financial Management:
The aim of this certificate Course program is to help develop professional skills that will manage financial programs and activities to protect the organization from financial loss. Participants will discuss prudent financial management practices and methods to identify gaps in managing accounts.
Program Topics
• Fundamentals of Leadership in Healthcare
• Financial Management in Healthcare
• Financial Management in Healthcare
• Glossary of Healthcare Finance
• Financial Indicators and Performance Ratios
• Healthcare Quality Principles
• Fundamentals of Budgeting
• Preparing a Budget for a Healthcare Organization
• Managerial Accounting in HCO’s
• Micro-Economics Principles
• Health Economics
• Internal and External Auditing
Duration : 20 hours
Courses on Facilities Safety Officer
This course outlines the roles and responsibilities of a facility manager and safety officer in a healthcare organization. It describes the different entities within each healthcare organization related to facilities management such as general safety, security, hazardous materials management, utilities management, fire safety, emergency preparedness and biomedical equipment inventory and management. Issued related to periodic inspections and facility tour activities will be discussed and methods of evaluating organization’s readiness for disasters and outside emergencies will also be presented. Techniques and tools for facility safety officer including a typical job description will also be presented.
Topics Include:
• Overview of facility management and safety (FMS) in healthcare organizations
• Roles and responsibilities of an FMS officer
• FMS Standards for healthcare organizations
• Environmental safety plans: General Safety; Security; Utilities Management; Fire Safety; Hazardous Materials management; Medica! Equipment inventory and management; Emergency Preparedness
• Environmental Tracers in healthcare organizations
• Facility inspection and periodic evaluations
• Role of Quality Management in FMS
• Leadership Role in FMS
• Delegated Services Oversight
Duration: 28 hours
Courses on Professional in Human Resources Management
The aim of this certificate Course program is to help develop professional skills that will manage human resources programs and activities to manage and protect the organization and its employees from labor and employment issues. Participants will discuss state of the art human resources management practices and methods to identify gaps in managing the human resources of an organization .
Topics Include:
• Strategic management of human resources
• Workforce planning
• Organizing and administering HRM programs in organizations
• Managing professionals in organizations
• Ethical and legal issues in HRM
• Staffing plans and staffing management
• Recruitment and retention of employees
• Employee selection and hiring processes
• Job analysis and job design
• Employee appraisals and performance evaluations
• Diversity in organizations
• Organizational development and staff training
• Compensation schemes and management challenges
• Offering and managing employee benefits programs
• Employee health and safety in the workplace
• Managing labor disputes and organized labor
• Measuring and enhancing employee productivity
• Current and future trends in HRM
Duration: 28 hours
Courses on Medication Safety Officer (CMSO)
This course presents the different activities related to a safe and effective medication management and use processes. It will discuss the steps and activities related to procurement, transport, storage, labeling, shelving, ordering, prescription, dispensing, administration and evaluation. It also discussed roles and responsibilities of pharmacists, nurses and doctors in the medication management and use processes and their related activities to ensure the safety of medication use.
Topics Include:
• Introduction to medication management processes
o Ordering and procurement;
o Transporting;
o Storing;
o Shelving and Labeling;
o Prescribing;
o Dispensing;
o Administering;
o Monitoring;
o Reviewing, Evaluating and Improving
o Standards of medication management and use
o Patient Safety standards/goals
o Clinical Risk Management and Management of Medication
o Role of Medication Safety Officer
o Role of Pharmacy and Therapeutics Committee
o Role of Quality Improvement in Medication Management
o Evaluation of Medication Management program
o Prevention and Control of Sentinel and Adverse Events
Duration: 28 hours
Courses on in Six Sigma/Lean Management
Green Belt This course will provide the participants with the following knowledge base and skills to:
1. Describe the concept of six sigma and error occurrence.
2. Explain the goals of six sigma modeling and application.
3. Introduce the concept and application of Lean Management in organizations.
4. Present methods of waste identification and reduction.
5. Describe errors management and prevention of risks.
6. Explain the sequence of problem identification, analysis and solution.
7. Discuss risk management techniques.
8. Present quantitative analysis of processes and outcomes.
9. Apply Six Sigma and Lean methodologies to improve outcomes.
Program Topics
1. Overview of systems and organization behavior
2. What is Six Sigma?
3. What is Lean Management?
4. How to apply Six Sigma/Lean in organizations
5. Major Six Sigma concepts and applications a. Defining b. Measuring c. Analyzing d. Improving e. Controlling
6. Team building and Team Dynamics
7. Risk Management fundamentals
8. Error prevention and management
9. Problem Identification and solution techniques
10. Quantitative Issue related to Six Sigma a. Measures b. Operations Analysis c. Quantitative Methods
11. Process Planning, Management and Improvement tools
12. Project Management basics
13. Six Sigma and Quality Programs
14. Change Management
15. Case Studies and practical application
Courses on Professional in Quality and Patient Safety
The CPQPS course is designed to give healthcare professionals a generalized understanding of healthcare quality and patient safety and its implementation. This course is an introductory overview of the concepts and principles of healthcare quality and patient safety, and a history of how Quality became an important part of evaluating systems in healthcare settings. Participants will acquire basic skills in organizational improvement, understanding medica! errors, team building, and problem solving techniques.
Topics Include:
• Introduction to Quality, Healthcare Quality
• Quality & Healthcare Quality Gurus and Theories
• Leadership and Management in Healthcare Quality
• Strategic Management and Planning in Healthcare
• Statistics in Healthcare Quality
• Healthcare Quality Statistical Tools
• Key Performance Measures in Healthcare Quality
• Performance Improvement
• Six Sigma and Toyota Lean Quality Management
• Root Cause Analysis
• Risk Management and FMEA
• Health Information Systems
• Accreditation and Healthcare Quality Institutions and A wards
• Introduction to Patient Safety History
• Systems Thinking, Design, and Human Factors Engineering
• Healthcare Associated Errors
• Team and Group Building
• Accreditation and Patient Safety
• Workforce Safety, Credentialing, Privileging, and Licensing
• Patient Empowerment and Disclosure
Duration: 28 hours
Patient Safety
As long as humans are practicing health care, mistakes will be part of our daily work. But how can you mitigate the mistakes you make? And why do we make errors in the first place? This suite of courses will introduce you to the fundamentals of patient safety and explain why making errors is human. You’ll dive into content about teamwork and communication, explore root cause analyses and the aftermath of adverse events, and discover the critical components comprising a culture of safety.
• Introduction to Patient Safety
• From Error to Harm
• Human Factors and Safety
• Teamwork and Communication
• Responding to Adverse Events
• Root Cause Analyses and Actions
• Achie ving Total Systems Safety
Quality Improvement:
• The goal of every health care provider and organization is to provide safe, timely, equitable, effective, efficient, and patient-centered care. But how can that hopeful statement become a reality? Explore this suite of courses to learn how to apply the science of improvement — which includes aims, measures, and Plan-Do-Study-Act (PDSA) cycles — to make positive changes within the systems in your local setting. You’ll also learn about the psychology of change, and why introducing new ideas and processes often takes time, patience, and creativity.
• Introduction to Health Care Improvement
• How to Improve with the Model for Improvement
• Testing and Measuring Changes with PDSA Cycles
• Interpreting Data: Run Charts, Control Charts, and other Measurement Tools
• Leading Quality Improvement
• Planning for Spread: From Local Improvements to System-Wide Change
Clinical Audit Training course:
Course overview
This course is designed for all healthcare professionals, from any discipline, who want to learn how to conduct clinical audits. It can also be used as ‘best practice’ by complementary therapists, counsellors, education staff, charity workers etc. Clinical audit is an important skill which ensures the delivery of high quality care, and ultimately impacts on the clients’/patients’ experiences. Many audit topics, such as record-keeping, infection control and hygiene and client/patient satisfaction are relevant to many different professionals. The course explains in simple language how to conduct an audit step by step, and gives you practical and useful tips. It encourages you to begin to design and develop your own clinical audit and explains the potential pitfalls you may encounter and how to avoid them. This comprehensive course is a great starting point for anyone who wants to get a clinical audit started in the workplace.
Contents:
Lesson One
• Introduction
• Clinical Audit
• Definition
• Other Audits
• Who Can Benefit?
• Why Is Clinical Audit Important?
• The Clinical Audit Cycle
• Lesson Two
• Setting the Scene
• The History of Clinical Audit
• Clinical Governance
• The Kennedy Report and Clinical Audit
• KeyFactors in Promoting a Successful Audit
• Lesson Three
• Misconceptions about Clinical Audit
• Surveys/Questionnaires
• Data Collection
• Service Evaluation
• Monitoring
• Significant Event Audit
• Baseline Assessment
Lesson Four
• Ethics and Clinical Audit
• Confidentiality
• Ethical Considerations for Clinical Audit
• Ethical Approval
• Lesson Five
• Selecting Audit Topics
• Where do Audit Topics come from?
• Howto Prioritise Audit Topics
• Setting Aims and Objectives
• Structure of Aims and Objectives
• Lesson Six
• Developing Clinical Audit Criteria and Standards
• Audit Criteria
• Characteristics of Audit Criteria
• Audit Standards
• Audit Exceptions
• Building Audit Exceptions into your Audit Plan
• Lesson Seven
• Collecting the Data
• Audit Protocols
• Types of Data
• Methods of Collection
• Sampling Methods and Sizes
• Lesson Eight
• Analysing the Data
• Numerical (Quantitative) Data
• Data Analysis Software
• Free Text (Qualitative) Data
• Presenting Results and Report Writing
• Lesson Nine
• Making Changes
• Barriers to Change
• Implementing Change
• Action Plan
• Re-audit
• Conclusion
Courses on Clinical Governance:
• Strategies In Clinical Governance
In this module, you will be introduced to the concept of clinical governance and how it can be used to improve the quality of services and safeguard a high standard of care. You will be shown some strategies and approaches such as clinical audit, research, event-based practice and more that are used to improve health and patient care.
Strategies In Clinical Governance – Learning Outcome
• The Pillars Of Clinical Governance
• Designing Clinical Audit For Tasks
• Clinical Effectiveness In Clinical Governance
• Strategies In Clinical Governance – Lesson Summary
On completion of this online Clinical Governance training course, the learner will:
• Be able to define clinical governance,
• Know the seven activities (pillars) that support clinical governance
• Be prepared to describe how clinical effectiveness, learning effectiveness and risk management underpin clinical governance,
• Be able to deliver high-quality care following local and national guidance,
• Reflect on their role in clinical governance and healthcare service delivery,
• Understand how the clinical governance framework supports and facilitates quality improvement activities in the healthcare sector, and
• Understand the basic principles of safety and quality improvement in healthcare.
Training course on Root Cause Analysis:
Content:
• Explore the type of culture it takes to support RCA2
• Learn to prioritize events for RCA2 review
• Assemble an effective RCA2 team
• Explore strategies to engage patients in the RCA2 process
• Gain tools and techniques for conducting interviews after an adverse event occurs
• Use flowcharting after an adverse event to understand what happened and why
• Learn to identify actions that will protect patients and staff from future harm
• Apply goal-setting and measurement techniques to facilitate sustained improvement
• Implement approaches for evaluating the success of RCA2
• Explore creative possibilities for future applications of RCA2
Who Should Attend
This online course is open to participants who are interested in applying the RCA2 methodology to improve safety and quality in their organization.
• Patient safety and quality managers
• Risk managers
• Senior leaders
• Point-of-care staff involved in or new to event review
• Anyone involved in developing, facilitating, approving, and/or participating in event review processes within health care organizations
• Anyone responsible for organizational outcomes in quality, safety, patient experience, staff satisfaction, and financial results
Training course for Mid Level Manager
In successful health care systems, managers play a vital role in meeting their organizations’ key strategic and improvement goals.
As the bridge between senior leadership and the front lines, it is their job to turn high-level objectives into action at the department or unit level. Far too often, managers are not equipped or supported with the right skills, resources, or guidance to achieve their aims.
Ask yourself these questions:
• Do your managers have sharp clinical abilities or extensive patient care experience, but lack leadership know-how or health care quality improvement (QI) knowledge?
• Does your organization have some staff members with QI experience, but not enough to lead the many improvement efforts underway?
• Do your budget constraints make it seem impossible to provide leadership training to all the people who need it?
If the answer to any of the above is yes, this three-month, in-depth virtual program, will help set managers (and their teams) up for success.
What You Will Learn
Leading Quality Improvement: Essentials for Managers, uses innovative teaching methods to enhance engagement and deepen understanding of QI. Participants will learn how to focus their staff’s efforts and improve processes to more effectively achieve organizational strategic goals.
By the end, participants will:
• Describe the skills, tools, and resources needed for mid-level managers to effective lead quality improvement efforts at the local level
• Demonstrate how to link department-level improvement activities to the organization’s goals and overall strategic plan
• Apply three approaches that can be used by mid-level managers to successfully partner with front-line staff and key stakeholders in quality improvement activities
Throughout this virtual program experts with a wealth of experience in improvement science, measurement, modeling, coaching, innovation, and making the business case for improvement will facilitate discussion about the key takeaways from the cases while teaching the skills managers need to excel in their jobs.
Leadership programme:
Leadership
QCC helps leaders find solutions to focus their leadership efforts and achieve Triple Aim results — better health, better care, at lower cost — for the populations you serve. Leadership is essential to drive improvements in health care quality and patient safety, and to lead organizational and system transformation.
QCC approach is based on strong evidence and best practices that support you in clarifying your purpose, prioritizing your opportunities for improvement, mobilizing your workforce and building improvement capacity and capability, and modeling a culture of rigorous, practical improvement that achieves better results for patients and returns joy in work for the health care workforce.
QCC focus on Leadership includes:
• New mental models and behaviors for high-impact leaders
• A holistic, systems approaches for leading organizational transformation and pursing excellence
• Learning and capability-building throughout the organization, from governance leaders to the executive team to core and point-of-service leaders
• Networking opportunities for progressive improvement leaders to learn and benchmark
• Content and resources on timely and leading-edge topics in multiple formats, including videos, audio programs, and publications